Delivery & Returns
We aim to process orders within 3 working days of the order date (Monday-Friday excluding UK bank holidays). During busier periods our processing times might increase to 5 working days.
Orders are sent in eco-friendly kraft paper mail bags that are fully recyclable & very large orders are sent in mail bags that have been made out of sugarcane these too are recyclable. Please read our blog post about our eco-friendly sustainable plastic free packaging here.
UK orders are shipped with Royal Mail, and we provide free UK shipping on orders over £65 (via 2nd Class Royal Mail).
2nd Class Royal Mail is £3.50 (delivery in 2-3 working days including Saturdays).
1st Class Royal Mail is £5.50 (aims to deliver next working day including Saturdays).
This service is not tracked but you will receive a reference number.
DHL Courier (1-2 business days) is £8.95. You will receive a tracking number. This service has been added if you wish to avoid Royal Mail delays
Local pick up
Free local pick up available. Orders will be ready to collect within 2-4 working days. You can collect your order between 11-16.30 Mon-Fri, please email us at firstname.lastname@example.org with your proposed collection date and time. All orders will be available to collect from our office - G32 The Light Box, 111 Power Road, London, W4 5PY. Our unit is accessible via the car park on the ground floor.
In order to help our international customers we have decided to have fixed shipping rates and your parcel will be sent via a tracked service either via royal mail or an alternative courier:
European orders cost £20.00 per order*, and should arrive within 8-10 working days.
Rest of World shipping
Orders to the Rest of the World cost £30.00 per order*, they are sent via a tracked service and should arrive within 12-14 working days.
We have suspended shipping to Russia from March 2022.
For orders sent outside of the UK customs charges can be applied upon receipt of your order and are the responsibility of the customer. All orders sent outside the UK will be handled by the courier as 'delivered duties unpaid' (DDU), which means that the customer is responsible for paying import VAT (and customs duties if payable) and possibly a handling fee in the receiving country. These charges will depend on the country, the value and the nature of the item. All customs forms are filled in accurately.
* If an international parcel is over 3.5kg in weight then there will be a surcharge for postage. We will always email you before shipping the order to ask if you would like to pay the surcharge or would prefer to cancel the order.LOST PARCELS
It is very rare for parcels to go missing but when they do please note the following. Royal Mail does not consider a UK parcel lost until 11 working days after posting. International mail within Europe is not considered lost until 25 working days after posting, and mail outside of Europe is 32 working days. I am not able to replace/refund missing items until we have passed this time period.
We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product please contact us.
Cut fabric, ribbons and trims can’t be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.
Unused and unopened products can be returned in their original condition within 14 days. When making an exchange, the customer must pay for all shipping costs associated with the return. The customer must email email@example.com to inform of the return.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Sew Me Sunshine LTD, G32 The Light Box, 111 Power Road, Chiswick, London, W4 5PY United Kingdom.
To return your product, you should mail your product to: Sew Me Sunshine LTD, The Light Box, G32, 111 Power Road, Chiswick, London, W4 5PY United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item worth over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.